Refund policy
At GloComfy, your satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original packaging
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The item must not be damaged or tampered with
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Proof of purchase (order number or receipt) is required
- Package must be sealed
Due to the nature of our products, opened or used items cannot be returned for health and safety reasons.
Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or provider
Shipping costs are non-refundable, unless the return is due to an error on our side (wrong or defective item).
Exchanges
We only replace items if they are:
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Defective
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Damaged upon arrival
If you received a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos.
Order Issues
If your order arrives damaged, incorrect, or incomplete, please contact us at:
Include:
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Your order number
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A description of the issue
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Photos (if applicable)
We will resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
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Opened or used products
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Items purchased on final sale
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Gift cards (if applicable)
Shipping Returns
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping method, as we are not responsible for lost returns.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
GloComfy reserves the right to update or modify this policy at any time.